Services >> support >> Introduction
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 IITC Customer Support Division handles the business-critical IT needs of small, medium and large corporate organizations in Oman. We offer customized services in the areas of hardware, software support, networking projects and turnkey projects, including installation, commissioning and facilities management. We also provide consultancy services for various information technology requirements.
Planning, implementing and managing IT infrastructure projects successfully require a thorough knowledge of products, service offerings and a successful track record of project management. Many of our corporate clients outsource these tasks to IITC.
These include consultancy for design and sizing, identification of hardware products and models, sourcing these items and managing their entire data management activity.
We offer customers optimum solutions based on state-of-the-art products available from our business partners including HP, Microsoft, Oracle and Cisco. These value-added services include design, configuration, procurement, integration, installation and commissioning. The mix and match of various servers, PCs, peripherals, networking equipment and structured cabling provide customers an opportunity to get the best value for their money and assures single-point support.
IITC’s wide presence in the region and deployment of engineers ensures that we provide the best support even in the most remote locations.
Our support services are compliant with the ITIL and IT Service Quality standards.
IITC mission is to provide professional services with quality products at affordable prices that meet or exceed clients' expectations.
IITC is committed to achieving greater capabilities and excellence in all its services.
IITC objective is to link up with excellent IT product-vendors and service providers.
Strong client base
Successful track record over 25 years
Countrywide support: across the Sultanate of Oman
More than 50 expert IT professionals
Certified in various aspects of IT, like System Integration, Infrastructure consulting, messaging solutions, network design, implementation and support, enterprise management, firewalls, information security, etc.
Alliances with industry leading OEMs to provide international standard solutions and services to our customers
Oldest Gold Microsoft Support Partner for Support Services in Oman.
HP Gold Preferred Partner.
Cisco had selected IITC as “Best Premium Certified Partner” in the Middle East
IITC’s value proposition is based on its vast experience in providing single-window solutions to its clients across diverse function and technology areas. The key areas in this value proposition are:
The flexibility to align with the business vision and strategy of the client
Commitment at all levels within the organization, to realize the client's vision and goals
A strong knowledge base and experience in IT services
A large resource pool to meet flexible resource demands
Proven process and delivery capability
Each experience has transformed IITC, to become a more mature solutions provider, and has enabled it to understand business, technology and operational elements in great detail. IITC's skills and assets can be readily deployed for the client, on award of a contract:
Rapid transition program
Communication and networking expertise
Hardware and software support expertise
On-call support
Business process re-engineering expertise
Change control mechanisms
Business Process improvements.
These relationships have resulted in a strong partnership environment between IITC and the client, enabling a win-win business scenario.
IITC has grown over the years, not merely in size, and revenue, but has also evolved a corporate culture dedicated to client satisfaction, lasting relationships and social responsibility. Its human skills are backed by the world's latest technology skills in hardware, software and telecommunications.
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