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IITC’s Support Division handles the business-critical IT needs of small, medium and large organizations in the Sultanate of Oman. We offer AMC &customized services in the areas of hardware, software support, networking projects and turnkey projects, including installation, commissioning and facilities management. We also provide consultancy services for various information technology requirements.

  • Our support services are compliant with the ITIL and IT Service Quality standards.
  • IITC mission is to provide professional services with quality products at affordable prices that meet or exceed clients' expectations.
  • IITC is committed to achieving greater capabilities and excellence in all its services.

IITC can support you in response to a specific problem (e.g., repairing or replacing a non-functioning fileserver) or with an on-going support contract (e.g., regular scheduled maintenance, IT administration, etc.). Whatever your IT support needs, whatever your organisation’s size, whether you simply want your software to be upgraded occasionally or to completely outsource all your IT functions, the IITC is here to help you.

We offer year-round maintenance and support agreements with committed service levels. Service agreements range from basic retainer contracts to 24x7 cover. Maintenance contracts can be customized to cater for changes, upgrades or modifications.

IT Support and Managed Services

IITC have been offering IT support services to organisations since 1979. With over 100 clients, including some of the country’s leading blue-chip companies, and more than thirty five years’ experience, the IITC is the leading provider of IT Support Services in Oman.

Maintenance Contracts

IITC’s Maintenance service is a wide-ranging portfolio of support that's rapid, responsive, reliable and affordable

To maintain your systems at peak performance, IITC provides both preventive maintenance and diagnostic/repair services and they can scale these up or down according to the requirements of your organisation. The operations supported span the whole spectrum of business from servers, storages, data centers and from critical global networks to single-site or departmental systems.

Networking & Security Services

IITC offers a wide portfolio of Network and Security Solutions which provide secure, validated access on an enterprise’s LAN and WAN infrastructure. The offer includes: Switches, Routers, Firewalls, VPNs, security authentication devices, software devices, managed security services and security consultancy.

Oracle Consultancy & Technical Support Services

IITC is the GOLD Partner for Oracle products. Oracle Consultancy services are available on an ad-hoc basis or for longer-term project management work for standard and E-Business suite projects. Project involvement includes the whole spectrum of Oracle products with database sizes ranging up to hundreds of megabytes.

Microsoft Consultancy & Migration Services

As a Microsoft GOLD certified partner, our experienced team of fully accredited Microsoft Consultants use a proven project methodology that will ensure you save time, reduce costs and maximize any investment in latest Microsoft Exchange, Active Directory, Office365 or Lync for your business.

Project Management Services

Complexities in projects, lack of specialist expertise, budgetary constraints, flexibility and agility are a few increasing challenges in the complex arena of Project Management Services. IITC’s team of experienced experts offer end-to-end services. Our Project Management team can manage multiple projects simultaneously in a professional manner which are cost-effective, industry compliant and tailored around the client's needs.

Design & Build Services

Complexities in projects, lack of specialist expertise, budgetary constraints, flexibility and agility are a few increasing challenges in the complex arena of Project Management Services. IITC’s team of experienced experts offer end-to-end services. Our Project Management team can manage multiple projects simultaneously in a professional manner which are cost-effective, industry compliant and tailored around the client's needs.

Installation and Commissioning Services

IITC can supply its configurations to your site pre-built and tested where appropriate. IITC's certified specialists can then install the hardware and/or software on your site and run agreed tests to ensure that the configuration performs to both vendor and customer expectations.

Tuning and Re-Configuration Services

The tuning and re-configuration services are designed to help customers get the most from their infrastructure. As a consequence of a Health check, a specific request or as a regular service agreement, IITC's certified specialists have the experience and expertise to adjust a configuration to suit your operational needs.

Health Checks Services

The health checks give an independent view of the current state of the infrastructure. Certified specialists work with IT staff to determine such issues as storage and server integrity, software environment and network considerations.

Following the analysis, a report is delivered highlighting the areas that need attention and the remedial options available to you.

Capacity Planning Services

The capacity planning service looks at the expected growth in your requirements and evaluates the likely impact on your existing and planned infrastructure.

Backup & Recovery Services

IITC certified specialists can plan, design, implement, manage and maintain the backup and recovery elements of your storage and server infrastructure.

Through a combination of vendor specific and multi-vendor technologies we can tailor a local or remotely managed service to suit your short term or long term requirements.

Consolidation Services

IITC's certified specialists can analyse the topology and demography of storage and/or servers across your organisation and then help plan and design a consolidated infrastructure.

Availability and Resilience Services

IITC's certified specialists can plan, design and deliver changes to your storage and server infrastructure that meet your requirements for availability and resilience. Following an analysis phase, technologies and services in the areas of clustering, backup & recovery and business continuity can be combined and designed to meet your business and operational needs.

Virtualisation Services

IITC have helped companies with their virtualization strategy, infrastructure design and installation on Microsoft Hyper-V & VMware platforms. IITC can help you to consolidate your physical server estate, increase site resilience, reduce heat, power and cooling costs and enhance your DR capability with server virtualization

Cloud Computing Services

Cloud computing has transformed both the consumption of IT and IT service delivery. But it’s vitally important that you carry out the correct levels of prior planning, due diligence and rigorous infrastructure service assessment before embarking on a cloud strategy.